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Hotelfone collaborates with TORCH to transform business-support systems

 … it wasn’t that (Hotelfone) was stuck for ideas, they were overflowing with ideas, to such an extent that they were almost trying to make the system do things that were now beyond its capabilities.

– Margery McConnell, TORCH Senior Solutions Architect


Hotelfone are a market leader in delivering bespoke reservation services for Independent Luxury Hotels and Resorts. They are the only provider to offer a team of core hotel specialists, trained to deal with the Independent Hotel sector at the luxury end of the market. They operate throughout the UK and Europe.

Following an initial introduction by Traveltech for Scotland, our TORCH Business Advisory team were asked to review Hotelfone’s current business technology landscape and (in particular) its support of their business strategy.

Hotelfone quote

After hosting a detailed discovery stage, the TORCH team delivered recommendations and a comprehensive report, allowing Hotelfone to implement immediate changes and begin work on system upgrades.

Read our case study, How TORCH helped Hotelfone transform their business-support systems, to learn about the proposed goals, core suggestions, methods of communication, and project outcomes.

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