TORCH case studies

TORCH helps businesses translate their ideas into practical actions, finding the best methods and technologies to move forward and introducing them to expert supplier organisations.

Take a look at our TORCH case studies to learn more about how the advisory service has helped some of Scotland’s most innovative projects.

mercat tours royal mile

How Mercat used the pandemic to improve customer experience

Conceived in 1985, Mercat is a family owned business with a focus on history walks and ghost tours in the heart of Edinburgh. Known for their distinctive and high-quality visitor experiences, the business recognised the Covid pandemic as an opportunity to accelerate a review of their processes. Just 2 months before the first lockdown, they had appointed Pete Duncan as

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peachy mondays logo

How TORCH helped Peachy Mondays to further customer experience with data

WHO ARE PEACHY MONDAYS? Peachy Mondays is a leading employee feedback platform, helping organisations driving positive change across their teams. Operating globally their client list boasts a diverse range of leading names, including VodafoneZiggo, Brussels Airlines, and BT Pension Scheme (to name a few). Their service is designed to help businesses evolve, without necessarily having to disregard prior investments and

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insight futures logo

Insight Futures: Building a data platform to drive climate action

INSIGHT FUTURES BACKGROUND Insight Futures are a Glasgow based consulting business. Working across multiple sectors, they focus on enabling innovation and strategic change for a wide range of corporate and public sector clients. Their goal is to shape a future where business, society and the environment prosper sustainably. PROJECT INSIGHTS In late 2020, Insight Futures (IF) Founder and CEO, Doug

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data distil dram communications

Data Distil: How to build the roadmap for an innovative data analytics service

The story behind Dram Communications Dram Communications is an independently owned, corporate communications business based in Scotland. Established in 2008, their experienced team works with clients across the globe and pride themselves on their discretion and social values. A lot of Dram’s work involves developing evidence for clients to engage with policymakers and other influencers. The Challenge Data Distil has

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hotelfone logo

How TORCH helped Hotelfone transform their business-support systems

THE HOTELFONE BACKGROUND Hotelfone are a market leader in providing bespoke reservation services for​​ Independent Luxury Hotels and Resorts throughout the UK & Europe. They use highly experienced reservation and sales agents to capture the telephone calls and revenue that would otherwise be missed. Despite a number of companies offering a phone support service, Hotelfone is the only provider with a

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Trust Housing Association

How Trust Housing used Torch to validate and build out their data roadmap

Trust Housing Association are a market leading provider of housing, care and support services. They provide homes to over 3,600 customers across Scotland, from the Highlands and Islands all the way down to the Borders. Trust and TORCH When Trust approached TORCH, their IT & Digital team already had approval on plans to upgrade their existing core data infrastructure from

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grandbequest logo

Grand Bequest – Saving Scotland’s history with data

WHAT IS HAPPENING TO SCOTLAND’S OLD BUILDINGS? Completed in 1900, Kinloch Castle stands on the East coast of the small Scottish island of Rum. The grand development cost over £250,000 to build and was one of the first places in Scotland to provide electricity to its residents. When the owner, Sir George Bullough, died in 1939, the estate became neglected,

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Sea Spyder | An intuitive platform for the Global Whisky Market

The Sea Spyder team have worked together for years, their experience covering all aspects of the Whisky sector. There are 133 operating Scotch whisky distilleries across Scotland and, in 2019, their produce accounted for 75% of Scottish food and drink exports (and 21% of all UK food and drink exports). At this time, the industry provides £5.5bn in gross value

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Healthy Nibbles logo

Making healthier choices with DSIONS by Healthy Nibbles

“When you look at businesses, they expect performance from their team, but they’re not fueling performance.” – Sara Roberts, Healthy Nibbles Founder HEALTHY NIBBLES: JOURNEY & GOALS After a personal experience in a hospital setting, Healthy Nibbles Founder Sara began to address the availability of health food options in vending machines. Her Healthy Vending business went live with their first

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